Contacting the team
You can request support at any time by visiting this page.
If you have any concerns, e.g. about course access or payment, please contact us here.
If you’re using Apple’s Safari browser and can’t see the embedded course videos, please update the following browser setting:
Safari > Preferences > Privacy > Untick “Hide IP address from trackers”
Once done, please refresh the course page.
Anyone 18 years or over can take our courses, as relevant to their role or responsibilities.
Please select “Enroll Now” against the relevant course, or visit our store.
We offer a wide variety of safeguarding learning.
Take a look at the Courses & Resources area.
You should refresh your safeguarding certificate at a frequency advised by your sporting body.
SSI advises that safeguarding training is refreshed at least every 3 years.
There’s no time limit on course access. You may continue to access your learning for as long as the course is available on the SSI platform.
Courses include a downloadable certificate of completion, available once all aspects of a course have been completed.
Certificates can be accessed via the My Courses & Achievements dashboard.
Yes, our suite of i-Protect courses is available free of charge.
Course payments are securely processed using Stripe, which supports all popular payment cards.
Once you’ve paid, you’ll receive a couple of emails to confirm.
One of these emails will prompt you to set the password for your account, if you don’t already have one.
You may then login and access your course(s) via your My Courses & Achievements dashboard.
Yes, we’re so pleased you’ve asked this!
When you visit our store, you’ll have the option to “Give the gift of learning – LOV”.
Simply select the number of Learning Opportunity Vouchers (LOV) you wish to gift.
Upon receipt of your order, we’ll email the voucher code(s) for you to send to your recipient(s) of choice. We’ll aim to do this within 3 working days.
If you make a purchase and then wish to receive a refund, please contact us within 14 days of purchase.
Please note: we cannot provide refunds after 14 days, or for courses you’ve already started.
Vision & Values
Our vision is ambitious! We’re committed to growing and developing the SSI platform, helping bring safer sport to all.
Anyone 18 years or over may take our courses, as relevant to their role or responsibilities.
We have a huge wealth of talent and expertise helping create our learning content, including many of the world’s leading experts in safeguarding.
These experts work at all levels in sport including governmental and non-governmental agencies, international and national sports organisations, competitive sport delivery organisations, athletes, and other participants in sport.
Account, Privacy & Security
We use a minimal number of cookies to help secure our website (e.g. session cookies and Google reCaptcha v3), track course progression, process payments and help us improve visitor experience (e.g. Google Analytics).
All user data is stored on secure servers in UK data centres.
Additionally, to ensure our platform performs as quickly as possible, we use an integrated Content Delivery Network (CDN). This means certain static files (such as images and videos) are transmitted to you via a secure global network.
All data stored will be managed in accordance with the requirements of the GDPR framework.
You can request details of the information we hold at any time.
Please visit the My Account area to view and update your details.
Please contact us if you’d like your ETC account to be removed.